Company Name: iGate
Role: Systems
Associate - IMS
Education Qualification:
B.Sc / B.Com/
B.A / B.B.A/ BCA / BBM
Experience: 0
- 1 Years
Place: Bangalore
Salary:
Best In
Industry
Mandatory :
Provide best-in-class customer service, problem
resolution and technical troubleshooting to customer queries over the voice
based phone service.
Support customers across Telecommunication, Financial
Services, Healthcare, Technology vertical.
Troubleshoot customer issues related to internet
broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact
resolution.
Clarify customer requirements; probe for and
confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and
professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns;
demonstrate empathy.
Confirm customer understanding of the solution and
provide additional customer education as needed.
Prepare complete and accurate work and update
customer file
Apply:Click Here
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